Assessment
CHOOSE EITHER
ROULETTE
BLACKJACK
ROULETTE
ROULETTE ASSESSMENT
All entrants will be judged on the following criteria:
- Chip work and dexterity
- Asset/game protection
- Float management
- Customer service and
- communication
- Announce and outside bets
- Timed bet calculations
- Timed cash conversions
Working as a Team
Things to consider from a team perspective:
- Are you helpful and welcoming to new members of the gaming team?
- How prepared/able are you to help new members of staff to improving their dealing skills?
WHAT THE JUDGES WILL BE LOOKING FOR
Customer Service
- Polite and courteous
- Conforms to grooming standards
- Greets Players and Maintains customer interaction
- Maintains positive image and body language
- Is customer obsessed?
- Responds Actively to Players’ needs
- Moves stacks correctly
- Cuts chips correctly
- Positions chips correctly during transactions
- Places announced bets correctly
- Uses both hands correctly
- Maintains table security
- Shows clean hands
- Calls games loudly and clearly
- Communicates clearly and accurately
- Remains calm under pressure
- Roulette Payout Test
- Timed bet calculations
- Timed cash Conversions
BLACKJACK
BLACKJACK ASSESSMENT
All entrants will be judged on the following criteria:
- Chip work and dexterity
- Asset/game protection
- Float management
- Customer service and communication
- Payout calculations
WHAT THE JUDGES WILL BE LOOKING FOR
Customer Service
Things to consider from a customer service perspective:
Things to consider from a customer service perspective:
- have you contributed to ensuring the customer has fantastic customer service time after time?
- Are you aware of the different demands that both ‘New’ and ‘Regular’ customers require, and do they use this to ensure the service is appropriate?
- How positive is your approach when you handle a difficult customer or complaint?
What the Judges will be looking for
- Customer service
- Polite and courteous
- Conforms to grooming standards
- Greets Players and Maintains customer interaction
- Maintains positive image and body language
- Responds Actively to Players’ needs
Chip Work and Dexterity
- Shuffling the cards
- Cuts, positions and then moves chips correctly
- Game Knowledge (split/double/insurance, etc)
- Placement of cards
Asset and Game Protection
- Protects winning areas
- Maintains table security, Focuses on table activity
- Shows clean hands
- Calls games loudly and clearly
- Communicates clearly and accurately
- Remains calm under pressure
Float Management
- Maintains readable float
- Uses both hands correctly when paying out
Blackjack Payout Test
- Timed payout calculations
